Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") is issued by phspim ("phspim," "we," "our," or "us") and applies to all personal information collected through the phspim online casino and sports betting platform accessible at phspim.cam (the "Platform"), as well as through any related services, mobile applications, customer support interactions, promotional communications, and any other touchpoints where phspim collects data from users.

phspim is committed to compliance with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the applicable regulations of the National Privacy Commission (NPC). We handle all personal data under our control with the care, confidentiality, and transparency these laws require. Filipino players interacting with phspim are our primary data subjects, and their privacy rights under Philippine law are fully respected.

By registering an account with phspim, accessing our Platform, depositing funds, placing bets, or otherwise engaging with our Services, you consent to the collection, processing, storage, and use of your personal information in accordance with this Policy. If you do not agree with how phspim handles personal data, please discontinue use of our Platform immediately.

This Policy should be read together with the phspim Terms & Conditions, which form part of the overall agreement governing your relationship with phspim.

2. Personal Information We Collect

2.1 Information You Provide Directly

When you register for a phspim account or interact with our platform, you may provide the following categories of personal information:

• Identity data: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., PhilSys National ID, SSS, GSIS, TIN, passport, driver's license).
• Contact data: Mobile phone number (Philippine mobile format), email address, and residential address, including barangay, city or municipality (such as Manila, Cebu City, Davao, Quezon City, or Makati), province, and ZIP code.
• Financial data: GCash registered mobile number, Maya (PayMaya) account identifier, bank account details (BPI, BDO, Metrobank, UnionBank, Security Bank), cryptocurrency wallet addresses (USDT TRC20), and records of deposits and withdrawals.
• Verification documents: Photographs or scanned copies of government-issued ID cards, proof of address documents (utility bills, bank statements), and selfie photographs requested as part of Know Your Customer (KYC) verification procedures.
• Account credentials: Username and encrypted password hash (we never store passwords in plain text).
• Communications: Records of customer support conversations via live chat, email, or other channels, including any information you voluntarily disclose during those interactions.
• Preferences and settings: Responsible gaming limits you set, notification preferences, language settings, and other account configuration choices.

2.2 Information Collected Automatically

When you access the phspim Platform, our systems automatically collect certain technical information without requiring any action on your part:

• Device and technical data: IP address, device type and model (e.g., Samsung, Xiaomi, iPhone), operating system and version, browser type and version, mobile network operator (Globe, Smart, DITO), and screen resolution.
• Usage data: Pages and game screens visited, duration of gaming sessions, actions taken within the Platform, features accessed, and click patterns.
• Transaction and gaming logs: Timestamps of all deposits, withdrawals, bets placed, games played, win/loss results, bonus claims, and wagering activity.
• Location data: Approximate geographic location derived from your IP address for fraud prevention and compliance purposes. We do not access precise GPS location unless you explicitly grant permission.
• Cookies and tracking technologies: Data collected via cookies, web beacons, pixels, and similar technologies as described in Section 9 of this Policy.

2.3 Information from Third Parties

phspim may receive personal information about you from third parties in certain circumstances, including:

• Payment service providers (GCash, Maya, banks) confirming the identity of account holders and transaction statuses.
• Identity verification and KYC service providers who assist in verifying the authenticity of your identification documents.
• Fraud prevention and anti-money laundering (AML) screening services that check names and identifiers against watchlists and databases.
• Analytics and marketing partners who may provide aggregated audience data to help us understand our player demographics.

3. Legal Bases for Processing Your Personal Data

Under the Data Privacy Act of 2012, phspim processes your personal information only when a lawful basis exists. The primary legal bases we rely upon are:

Processing Purpose	Legal Basis
Registering your account and providing our gaming services	Contractual necessity — required to fulfil the Terms & Conditions agreement
Processing deposits and withdrawals (GCash, Maya, bank transfer)	Contractual necessity and legal obligation
Identity verification (KYC) and age confirmation (21+ requirement)	Legal obligation under Philippine gaming regulations
Anti-money laundering (AML) checks and fraud prevention	Legal obligation under Philippine AML regulations
Providing customer support and resolving disputes	Contractual necessity and legitimate interest
Sending promotional offers, bonuses, and marketing communications	Consent (you may withdraw consent at any time)
Improving Platform performance and user experience	Legitimate interest
Responsible gaming monitoring and player protection	Legal obligation and legitimate interest
Record-keeping and regulatory reporting	Legal obligation

4. How phspim Uses Your Personal Information

phspim uses the personal information it collects for the following specific purposes:

• To create, manage, and maintain your phspim account, including verifying your identity and eligibility to use our Services.
• To process financial transactions including deposits via GCash or Maya, bank transfers, and cryptocurrency, and to facilitate withdrawal of winnings to your nominated payment method.
• To verify that you meet the minimum age requirement of 21 years as required under Philippine gaming regulations applicable to our operations.
• To provide, operate, and improve the phspim gaming platform, including personalizing the game recommendations and promotional offers you receive based on your gaming history and preferences.
• To communicate with you regarding your account, transactions, security alerts, and changes to our services via SMS, email, or in-platform notifications to your registered Philippine mobile number.
• To send you marketing and promotional communications, including information about bonuses, special events, new game launches, and exclusive offers — only where you have provided consent or where permitted by applicable law.
• To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering, and other prohibited activities.
• To comply with applicable Philippine law, regulatory requirements, court orders, and lawful requests from government authorities.
• To monitor player gaming behavior for responsible gaming purposes, including identifying potential problem gambling patterns and intervening with support resources where appropriate.
• To resolve disputes between phspim and players, and to enforce our Terms & Conditions.
• To conduct internal analytics and research to understand player behavior, improve our game selection, optimize our website performance, and refine our marketing strategies.

5. Disclosure and Sharing of Your Information

5.1 Service Providers and Processors

phspim engages trusted third-party service providers who process personal data on our behalf and only under our documented instructions. These providers include payment processors (including those facilitating GCash, Maya, and Philippine bank transfers), cloud hosting and infrastructure providers, customer support software platforms, identity verification and KYC providers, fraud detection and AML screening services, email and SMS communication platforms, and analytics providers. All such processors are contractually bound to maintain confidentiality and appropriate security standards consistent with this Policy and applicable Philippine law.

5.2 Game Providers

The games available on phspim are supplied by licensed third-party game providers whose software is integrated into our Platform. In the course of providing game functionality, certain technical data (including player session identifiers and game transaction records) may be accessible to game providers in anonymized or pseudonymized form. phspim does not share directly identifiable personal information such as your full name, mobile number, or financial details with game providers.

5.3 Legal and Regulatory Disclosures

phspim may disclose your personal information to government authorities, regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where required to do so by Philippine law, court order, legal process, or regulatory requirement. This includes cooperation with the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other relevant Philippine authorities.

5.4 Business Transfers

In the event that phspim undergoes a merger, acquisition, restructuring, sale of assets, or similar corporate transaction, your personal information may be transferred to the successor entity as part of that transaction. We will notify you of any such change in ownership or control of your personal data by posting a notice on our Platform or contacting you directly.

5.5 What phspim Does Not Do

phspim does not sell, rent, lease, or otherwise commercially trade your personal information to unaffiliated third parties for their own marketing or commercial purposes. We do not share your data with advertising networks for targeted advertising outside our own Platform.

6. Data Security Measures

phspim takes the security of your personal information seriously and implements a multi-layered approach to protect it against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and phspim servers is encrypted using 256-bit TLS encryption, the same standard used by major Philippine banks for online banking.
• Password security: User passwords are never stored in plain text. We use industry-standard cryptographic hashing with salt to ensure that even phspim staff cannot access your password.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff with access to sensitive data are subject to confidentiality obligations and regular security training.
• Fraud detection systems: Automated systems continuously monitor account activity for suspicious behavior, unauthorized login attempts, and financial irregularities.
• Two-factor authentication (2FA): Optional SMS-based 2FA is available to all players to add an additional layer of protection to their accounts.
• Regular security assessments: Our Platform undergoes periodic security reviews and vulnerability assessments conducted by qualified information security professionals.

While phspim employs industry-standard security measures, no system connected to the internet can guarantee absolute security. We encourage you to use a strong, unique password for your phspim account, enable two-factor authentication, keep your registered mobile number current, and contact us immediately if you suspect unauthorized account activity.

7. Retention of Personal Data

phspim retains your personal information for as long as necessary to fulfil the purposes described in this Policy, to comply with applicable legal and regulatory obligations, and to resolve disputes or enforce agreements. In practice, this means:

• Active accounts: Personal data associated with active phspim accounts is retained for the duration of the account's existence.
• Closed accounts: Following account closure, phspim retains account data (including transaction history, KYC documents, and gaming records) for a minimum of five (5) years in compliance with Philippine AML record-keeping requirements and other applicable regulations.
• Marketing data: Data used for marketing purposes (including consent records and communication preferences) is retained until you withdraw consent or for five (5) years from last interaction, whichever is earlier.
• Support records: Customer support interaction records are retained for three (3) years from the date of the interaction.

Once retention periods expire and there is no remaining legal or regulatory basis for retention, phspim will securely delete, anonymize, or aggregate the personal data in question.

8. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by phspim:

• Right to be informed: You have the right to know what personal information phspim collects and how it is processed, as described in this Policy.
• Right of access: You may request a copy of the personal information phspim holds about you, along with information about how it is being used.
• Right to rectification: If any personal information phspim holds about you is inaccurate, incomplete, or outdated, you have the right to request correction.
• Right to erasure or blocking: Subject to applicable retention obligations, you may request that phspim delete or block your personal information where it is no longer necessary for the purposes collected, or where processing is unlawful.
• Right to damages: You are entitled to compensation for any damages suffered due to phspim's inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.
• Right to data portability: You may request your personal data in a structured, commonly used, and machine-readable format for transfer to another platform where technically feasible.
• Right to object: You may object to the processing of your personal information for direct marketing or other non-essential purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
• Right to complain: If you believe phspim has handled your personal data improperly, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of the above rights, contact the phspim Data Protection Officer through our customer support channels. We will respond to verified requests within the timeframes prescribed by applicable Philippine law.

9. Cookies and Tracking Technologies

9.1 What We Use

The phspim Platform uses cookies and similar tracking technologies to provide essential functionality, improve user experience, and gather analytical insights. A cookie is a small text file stored on your device by your browser when you visit a website.

9.2 Types of Cookies Used

• Strictly necessary cookies: These are essential for the Platform to function and cannot be disabled. They include session management cookies that keep you logged into your phspim account as you navigate between pages and game screens.
• Performance and analytics cookies: These collect anonymized information about how players use the Platform, including which pages are visited most frequently and any error messages encountered. This data helps phspim improve the Platform.
• Functionality cookies: These remember your preferences such as your saved payment method, language settings, and responsible gaming limits you have configured.
• Security cookies: These help detect and prevent fraud, including cookies that identify unusual login locations or patterns that may indicate unauthorized account access.

9.3 Managing Cookies

You may control cookies through your browser settings. Disabling all cookies may prevent certain features of the phspim Platform from functioning correctly, including maintaining your login session. Strictly necessary cookies cannot be disabled without significantly impairing Platform functionality.

10. Children's Privacy

The phspim Platform is strictly intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal information from persons under the age of 21. If phspim becomes aware that a person under the age of 21 has provided personal information through our Platform, we will immediately terminate that account, refund any deposited funds (less any winnings derived from bonus exploitation), and delete the associated personal data as promptly as possible.

Parents or guardians who believe that a minor may have registered on the phspim Platform should contact our customer support team immediately via live chat so we can investigate and take appropriate action.

11. Third-Party Services and Links

The phspim Platform may contain references to third-party payment services (GCash, Maya, Philippine banks) and game providers. While phspim takes care to partner only with reputable third parties, we do not control the privacy practices of third-party services and are not responsible for their privacy policies. Where you interact directly with a third-party service (for example, the GCash app when initiating a deposit), the privacy policy of that third party governs the personal data you provide to them.

12. International Data Transfers

phspim's operations are primarily based in and focused on the Philippines. However, certain technical service providers (such as cloud hosting and analytics platforms) may store or process data in servers located outside the Philippines. Where such transfers occur, phspim ensures that appropriate safeguards are in place — including contractual clauses requiring the recipient to handle data with standards at least equivalent to those required under the Philippine Data Privacy Act of 2012.

13. Changes to This Privacy Policy

phspim reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. When material changes are made, we will notify registered players by posting a prominent notice on the Platform and, where appropriate, by sending a notification to your registered mobile number or email address. The "Last Updated" date at the top of this Policy indicates when the most recent revisions were made.

Your continued use of the phspim Platform after any changes to this Policy constitutes your acknowledgment of and consent to the revised terms. We encourage you to review this Policy periodically to stay informed about how phspim protects your personal information.

14. Contact and Data Protection Officer

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by phspim, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 on the phspim Platform
• Response time: We aim to acknowledge all privacy-related inquiries within 2 business days and resolve them within 30 calendar days.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated:

• National Privacy Commission, 5th Floor, Delegation Building, PICC Complex, Pasay City, Metro Manila, Philippines